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Black screen/Keyboard not responding

Make and model: 

MacBook Pro (13-inch, M1, 2020

12.0.1 


Metal stand made from metal 

Purchase from Shopee 


Laptop cover made from leather 


Issue: 

-Shows Black screen 

-Keyboard is not responding 

-need to close the lid and re open to make it respond or show the screen 

-received this mac as new from AOS 

-This is a 2nd mac from AOS and having the same issue 

-set it up as new and then login to iCloud 

-Issue happens randomly 

-suspecting the screen hinge was the issue because when he move the stand with the laptop, that is when the screen goes black and the keyboard not responding 

-put the mac on the table and remove/pull out the cover of the macbook, the same thing happens


-Restart 

-Safe mode 


All ended with the same issue, can you advise what to do next?

MacBook Air (2020 or later)

Posted on Dec 6, 2021 5:13 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 6, 2021 8:10 PM

Hi,

Try to check your MacBook Pro with Apple Diagnostics if it reports screen and keyboard related error.

Use Apple Diagnostics to test your Mac - Apple Support

Apple Diagnostics reference codes - Apple Support

If it doesn't help, contact Apple Support or make Genius Bar reservation if your local retail Apple Store is open or find opened local Apple Authorized Service Provider to be examined your MacBook Pro.

Official Apple Support

Genius Bar Reservation and Apple Support Options - Apple

Apple - Find Locations - Location Selector


Similar questions

1 reply
Question marked as Top-ranking reply

Dec 6, 2021 8:10 PM in response to miyalung

Hi,

Try to check your MacBook Pro with Apple Diagnostics if it reports screen and keyboard related error.

Use Apple Diagnostics to test your Mac - Apple Support

Apple Diagnostics reference codes - Apple Support

If it doesn't help, contact Apple Support or make Genius Bar reservation if your local retail Apple Store is open or find opened local Apple Authorized Service Provider to be examined your MacBook Pro.

Official Apple Support

Genius Bar Reservation and Apple Support Options - Apple

Apple - Find Locations - Location Selector


Black screen/Keyboard not responding

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