You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Trading in iPhone

I just purchased an iPhone 13 and was given the option to trade in my iPhone 8 but when I received my new phone in the mail I did not get any envelope or instructions to return my old phone.

Posted on Dec 11, 2021 9:03 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 11, 2021 9:41 AM

The trade in kit sometimes arrives a few days after the new phone. They are shipped separately from different locations and by different shipping methods.

1 reply

Trading in iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.