You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Phone doesn't ring

My phone doesn't ring and caller goes right to voicemail.

iPhone 13, iOS 15

Posted on Dec 15, 2021 4:22 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 15, 2021 4:28 PM

Below is a list of things that you can double check on your iPhone:


  1. Check to see that the Silent switch is not set to ON. Silent switch is located on the Top Left Side of your iPhone.
  2. Open Settings  Sounds & Haptics  Ringer and Alerts : Make sure this is not set to OFF or too Low. Set Change with Buttons to OFF. Below that Make sure that there is a Ringtone selected.
  3. Check to see that Silence Unknown Callers is set to OFF. Open Settings  Phone  Silence Unknown Callers : Set this to OFF
  4. Make sure that a ringer sound is assigned. Open Settings  Sounds & Haptics  Ringtone : Ensure that a Ringtone is assigned here.
  5. Check to see that Do Not Disturb is set to OFF. Open Settings  Focus  Do Not Disturb : Set this to OFF
  6. If all of the above is OK on your iPhone then Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

1 reply
Question marked as Top-ranking reply

Dec 15, 2021 4:28 PM in response to PaulCloutier

Below is a list of things that you can double check on your iPhone:


  1. Check to see that the Silent switch is not set to ON. Silent switch is located on the Top Left Side of your iPhone.
  2. Open Settings  Sounds & Haptics  Ringer and Alerts : Make sure this is not set to OFF or too Low. Set Change with Buttons to OFF. Below that Make sure that there is a Ringtone selected.
  3. Check to see that Silence Unknown Callers is set to OFF. Open Settings  Phone  Silence Unknown Callers : Set this to OFF
  4. Make sure that a ringer sound is assigned. Open Settings  Sounds & Haptics  Ringtone : Ensure that a Ringtone is assigned here.
  5. Check to see that Do Not Disturb is set to OFF. Open Settings  Focus  Do Not Disturb : Set this to OFF
  6. If all of the above is OK on your iPhone then Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

Phone doesn't ring

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.