You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to turn off activation lock

What’s steps do I take to turn off activation lock

iPhone 8

Posted on Dec 15, 2021 4:28 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 15, 2021 4:36 PM

Hello ~ Are you the original owner? If not we cannot help and neither will Apple. Take a look here:


Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Also:


The All Too Common SAD Reality of Buying a Used iPad/iPhone


If you are the original owner :


Activation Lock - Support


~Katana-San~

2 replies

Dec 15, 2021 5:16 PM in response to Mooremadison145

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

How to turn off activation lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.