You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When waking top the machine it shuts down by itself. The only 'message' is the empty battery symbol on the screen. The machine will only start up again when connected to charger. The battery is full (even at 80%)
Any one has an idea?
MacBook Pro 13″, macOS 12.1
Try an SMC Reset.
Run the Apple Diagnostics to see if any hardware issues are detected.
Disconnect all external devices in case one of them is causing a problem.
You may need to have Apple or an Apple Authorized Service Provider examine the laptop to provide you with a repair estimate. If you have a non-Touchbar model, then it may qualify for a free Battery repair program:
https://support.apple.com/13inch-macbookpro-battery-replacement
FYI, here is the current list of the publicly acknowledged free repair programs for various Apple products (some products have multiple programs):
Try an SMC Reset.
Run the Apple Diagnostics to see if any hardware issues are detected.
Disconnect all external devices in case one of them is causing a problem.
You may need to have Apple or an Apple Authorized Service Provider examine the laptop to provide you with a repair estimate. If you have a non-Touchbar model, then it may qualify for a free Battery repair program:
https://support.apple.com/13inch-macbookpro-battery-replacement
FYI, here is the current list of the publicly acknowledged free repair programs for various Apple products (some products have multiple programs):
It is really hard to say since these USB-C Apple laptops act very weird in regards to power & battery. I've had several of our organization's laptops have trouble powering on especially after an SMC Reset recently. It is also not unusual to have a battery with significant charge not power on without first connecting the charger.
It is the unexpected shutdowns you have that are a concern. To look for a possible software issue run EtreCheck and post the report here using the "Additional Text" icon which looks like a piece of paper. If you give EtreCheck "Full Disk Access", then the summary of the recent logs will also be included which may contain useful information. You can also see how the laptop works when booted into Safe Mode which disables login items and third party drivers as well as deleting some temp & cache files.
If you feel it is a Monterey only issue, then you can perform a clean install of macOS Big Sur by first erasing the whole physical drive. Just make sure to have a good backup since erasing the drive will destroy all data on the drive. Also if you are using Time Machine as a backup, then I don't believe you will be able to restore a Monterey TM backup to Big Sur so make sure any new or modified files since you installed Monterey should be stored on external media in a format that any OS can access.
Thanks for the reply! I do not think it is the battery. It looks like it has to do with the Mac OS Monterey 12.1
upgrade. All id functioning normally. After the unwanted shut down the machine only wakes when on charger but the battery is full.
Unexpected Shut Down MacBook Pro 2017 battery full Mac OS Monterey 12.1
