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I used a different Apple ID to set up her phone and I can’t access family share with it so I created a different one on my phone and I can’t change her ID on her phone to match. I can’t delete the email created because it says I need to transfer it to another family share. Why? I just want to add her to my account and erase the unusable accounts that were created in an attempt to do this. I’m frustrated and NOT tech savvy.
iPhone 8 Plus
I see in one place you say "her". Is this about an Apple ID for a child? See:
Move a child to another group using Family Sharing - https://support.apple.com/HT201080 - "While you can't remove a child under 13 years old from your family group, you can move them to another group."
The alternative is to delete the child's account altogether which has the consequence that anything purchased with that account will not be available for redownloading or updating in the future. One way to delete the account would be to log into the unwanted "child" account and request deletion. You should have the ID and password from when you first set up the account, or can recover the password according to information provided in the referenced links below.
Create an Apple ID for your child - https://support.apple.com/HT201084
- "If you need to see the options you have for managing your child's account, you can sign in with their Apple ID and password at https://privacy.apple.com/account."
How to delete your Apple ID account - https://support.apple.com/HT208504
- Can I delete my child’s account?
"Your child can also request deletion of their Apple ID, which requires your approval."
You could also contact Apple about this request: Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product and work your way down the menu to the desired issue. If you don't see one then try a different product until you reach a telephone or chat help request and ask to be redirected.
I see in one place you say "her". Is this about an Apple ID for a child? See:
Move a child to another group using Family Sharing - https://support.apple.com/HT201080 - "While you can't remove a child under 13 years old from your family group, you can move them to another group."
The alternative is to delete the child's account altogether which has the consequence that anything purchased with that account will not be available for redownloading or updating in the future. One way to delete the account would be to log into the unwanted "child" account and request deletion. You should have the ID and password from when you first set up the account, or can recover the password according to information provided in the referenced links below.
Create an Apple ID for your child - https://support.apple.com/HT201084
- "If you need to see the options you have for managing your child's account, you can sign in with their Apple ID and password at https://privacy.apple.com/account."
How to delete your Apple ID account - https://support.apple.com/HT208504
- Can I delete my child’s account?
"Your child can also request deletion of their Apple ID, which requires your approval."
You could also contact Apple about this request: Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product and work your way down the menu to the desired issue. If you don't see one then try a different product until you reach a telephone or chat help request and ask to be redirected.
Deleting and creating family share Apple ID
