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Apple ID & password

My daughter somehow disabled her phone & it says to go to iTunes but she cannot remember her Apple ID & password so I don’t exactly know what to do.

iPhone 11

Posted on Dec 25, 2021 10:11 PM

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Question marked as Top-ranking reply

Posted on Dec 25, 2021 10:31 PM

Click here and follow the instructions. Restoring the iPhone requires plugging it into a computer with iTunes installed, or a Mac running Catalina or newer.


Tell her to check her web browser autofill entries and other records, or use Apple's iForgot service, or contact their Account Security team, or if you've encountered the activation lock, tell the unit's original owner to click here and submit an unlock request. If not, these are separate issues.


(210592)

1 reply
Question marked as Top-ranking reply

Dec 25, 2021 10:31 PM in response to brittanie242

Click here and follow the instructions. Restoring the iPhone requires plugging it into a computer with iTunes installed, or a Mac running Catalina or newer.


Tell her to check her web browser autofill entries and other records, or use Apple's iForgot service, or contact their Account Security team, or if you've encountered the activation lock, tell the unit's original owner to click here and submit an unlock request. If not, these are separate issues.


(210592)

Apple ID & password

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