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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Since updating to OS12, my mail on both my Mac and MacBook have stopped working. Mail does not load, preview, send, automatically updates and consistently hangs when trying to use the app. Have to Force quit as the app becomes unresponsive.
IOS is fine and works as it should. Mail is on iCloud.
I have today updated to 12.1 and still not resolved. Frankly it's doing my head in.
Try booting to Safe Mode. That boot up takes minutes and clears caches and other things that may resolve your problem.
How to use safe mode on your Mac - Apple Support
A lot of times just boot to Safe Mode followed by normal boot resolves problems.
Try booting to Safe Mode. That boot up takes minutes and clears caches and other things that may resolve your problem.
How to use safe mode on your Mac - Apple Support
A lot of times just boot to Safe Mode followed by normal boot resolves problems.
Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor.
The application is free or paid from added features.
Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).
It will take a Snap Shot - both the hardware and software.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )
We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.
Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS.
This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.
The The Built in Security is all that is required.
Unfortunately that’s not worked. Tried this after reading similar thread. Will be on the phone to Apple support later. Hoping they can remote access and go through the system. It’s happening on both my desktop and laptop.
Apple support took diagnostic report from the hard drive yesterday. This was seen by system engineers so I was told by the tech support person. I don't know what they have done, but 24 hours later it is working. This morning, my desktop was still not working with mail, however later today along with my MacBook the mail app was working with cloud. I can only suspect tech support changed something relating to cloud?
Thank you all - Seems like Apple have sorted the issue. All seems to be working now.
It would appear you issue is resolved but very unclear just what changed on the computer between the original question and now.
Got a call today from Apple after their engineers analysis of the data. They found a unicode error which is with a spam email. They said to delete unrecognised email on iCloud and this will fix it.
Thank you for the update and please - time allowing - keep us posted on the progress.
All seems to have been fixed now.
Monterey & Mail issues
