You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

black screen

Why does the screen on my iPhoneX go Black during or while placing a call? And will NOT come back on! It’s extremely frustrating when you’re on a call and they’re asking you to “please press 1 for whatever” and your screen is Black! You can't end the call either

iPhone X, iOS 15

Posted on Dec 30, 2021 10:45 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 30, 2021 10:49 AM

Your proximity sensor may have failed or is covered up. Try a call without your case. If it still happens click on the Get Support link at the top right of this page.

2 replies

black screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.