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Why do I have to sign back in with password on a paid subscription? Then when signed back in, it states it is not available.

Apple TV app. Paid for, is not available.

7132X,

Posted on Jan 2, 2022 7:47 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 2, 2022 11:43 PM

The Apple TV app will need users to sign in with their Apple ID account, to link to Apple TV app subscriptions and/or purchases. It should remember the account and auto sign-in, unless the app is reset or re-installed, or is switched to one of the optional additional users.


If your Roku TV doesn’t remember being signed in with the correct Apple ID account, or signing in doesn’t show your available subscription content, then verify a few things:

  1. Check for Roku OS software updates.
  2. Check for Apple TV app updates, if not set to do so automatically.
  3. Try resetting the Apple TV app.
  4. Try deleting and re-installing the Apple TV app.
  5. Try accessing the subscription content on a different device, just to see if it works there.
  6. Verify your subscription status.
1 reply
Question marked as Top-ranking reply

Jan 2, 2022 11:43 PM in response to Community719

The Apple TV app will need users to sign in with their Apple ID account, to link to Apple TV app subscriptions and/or purchases. It should remember the account and auto sign-in, unless the app is reset or re-installed, or is switched to one of the optional additional users.


If your Roku TV doesn’t remember being signed in with the correct Apple ID account, or signing in doesn’t show your available subscription content, then verify a few things:

  1. Check for Roku OS software updates.
  2. Check for Apple TV app updates, if not set to do so automatically.
  3. Try resetting the Apple TV app.
  4. Try deleting and re-installing the Apple TV app.
  5. Try accessing the subscription content on a different device, just to see if it works there.
  6. Verify your subscription status.

Why do I have to sign back in with password on a paid subscription? Then when signed back in, it states it is not available.

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