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Holly4985 Author

Level 1

4 points

Software update

New iphone XR

Trying to set up a brand new phone and it is asking me to update- i click continue and after a 10 min wait it says updating but doesn't go any further than this?

Posted on Jan 5, 2022 5:35 AM

Top-ranking reply

Raicya

Level 10

208,965 points

Posted on Jan 5, 2022 7:46 AM

Check your mobile network, see this Apple article:

If you see No Service or Searching on your iPhone or iPad

https://support.apple.com/en-us/HT201415

Check your Wi-Fi network, see this Apple article:

Connect to Wi-Fi on your iPhone, iPad, or iPod touch

https://support.apple.com/en-us/HT202639

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Software update

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