My MacBook is dead and won’t charge…. Anything I can do? Can’t check for updates or anything because won’t turn on

M-Rack Said:

"My MacBook is dead and won’t charge…. Anything I can do? Can’t check for updates or anything because won’t turn on

My MacBook is dead and won’t charge…I’ve tested the cable, outlet and charger. Even took the charger to apple store, it’s fine. Not sure what to do"

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Troubleshooting Mac Power:

Refer to the following...

A. Black Mac Screen:

Go Here: If your Mac doesn't Turn On or Start Up - Apple Support

Using External Devices: Try Resetting the SMC and NVRAM, but this time, using an external keyboard. Connect an external monitor and see if you get an output.

B. Mac Power Issues:

Try a New Charger:

If it is currently charging from a charger, then use a new charger:

• Power & Cables - Mac Accessories - Apple - Select "Mac Compatibility" on the left
• Find the right power adapter and cable for your Mac notebook - Apple Support

C. A Few Links to Refer to Power:

• If your Mac doesn't Turn On - Apple Support

• How to Turn your Mac On or Off - Apple Support

• About Mac Notebook Batteries - Apple Support

• Charge the MacBook Pro Battery - Apple Support

• If your Mac Battery won't Charge - Apple Support

You need a new battery.

Get expert service and support at the Genius Bar.

🔜 Call 1-800-MY-APPLE or get help here. 