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skppr Author

Level 1

4 points

I cannot generate a recovery key due to visual bug.

I cannot generate a recovery key for my MacBook due to a visual bug. When browsing to System Preferences > Apple ID > Password & Security > Account Recovery Manage > Recovery Key Manage > Turn On, I get to the following screen, which does not allow me to confirm the prompt due to the visual bug.

I already tried:

using a second/third monitor;
changing the screen resolution/scale;
adding a second desktop via the OS;
rebooting;
resetting SMC;
using the prompt options on the touch bar;

Has anyone faced the issue before, and can let me know how to solve it? Or has a clever idea for a workaround?

Thanks

MacBook Pro 13″, macOS 12.1

Posted on Jan 8, 2022 4:48 AM

Top-ranking reply

Drew_7

Community Specialist

Posted on Jan 9, 2022 8:47 AM

Hello skppr,

We understand you're unable to generate your recovery key. In addition to the steps you've already taken we recommend attempting the process in safe mode: How to use safe mode on your Mac

We hope this helps!

Regards.

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I cannot generate a recovery key due to visual bug.

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