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Funkgland Author

Level 1

4 points

Reset Password after Family Member Died

I lost mum a while back and she had an iPad which I’m trying to reset but I don’t know her Apple ID password.

what’s the best way to get this resolved so I can reset the device?

thanks

Posted on Jan 8, 2022 2:55 PM

Top-ranking reply

Roger Wilmut1

Level 10

131,314 points

Posted on Jan 8, 2022 2:59 PM

I'm afraid the only way to do this is to get Apple to release her account to you, and for this you will need to get a Court Order: you will also need to know her Apple ID. Please see https://support.apple.com/HT208510

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Reset Password after Family Member Died

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