You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

Apple introduces powerful new iPad mini built for Apple Intelligence. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPad touch screen is not working. I can’t punch in passcode since the touch screen is unresponsive. How can I fix this please

My iPad touch screen is not working. I can’t punch in passcode since the touch screen is unresponsive. How can I fix this please?

Posted on Jan 12, 2022 11:13 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 12, 2022 11:35 AM

If you're sure that nothing (cover or screen protector) interferes with your iPad touch screen, try a "forced" restart of your iPad, using these instructions:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 15-30 seconds), release that button (ignore all other screens that might appear).


If the issue persists, contact Apple Support, using this link:--> Get Support

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Jan 12, 2022 11:35 AM in response to diep87

If you're sure that nothing (cover or screen protector) interferes with your iPad touch screen, try a "forced" restart of your iPad, using these instructions:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 15-30 seconds), release that button (ignore all other screens that might appear).


If the issue persists, contact Apple Support, using this link:--> Get Support

Regards

Giulio

My iPad touch screen is not working. I can’t punch in passcode since the touch screen is unresponsive. How can I fix this please

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.