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My iPad mini is locked

Hi , I bought my iPad mini from iran 5-6 years ago and the store puts their Apple ID to my iPad , now my iPad is locked and it’s required to add the first Apple ID that I don’t have access to it.



[Edited by Moderator]

iPad mini, iOS 9

Posted on Jan 13, 2022 7:36 AM

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Question marked as Top-ranking reply

Posted on Jan 13, 2022 12:39 PM

Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.  

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My iPad mini is locked

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