You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Return the old Iphone


I bought a new Iphone, but did not receive a return email on how to return the old one. What should I do to receive an email where and how to return my old Iphone.

Posted on Jan 18, 2022 9:13 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2022 9:18 AM

If you made your new iPhone purchase online and arranged to return your old one, you should receive a box and mailing label to return the device. The new device and the box should arrive at almost the same time. Normally they expect the return in around 14 days from the date of receipt of the new device. If some time has passed and you have not received the return box, then use the Get Support link at the top of the page here and contact Apple Support for help and tell them you have not received your return box and they should see about sending you another one.

1 reply
Question marked as Top-ranking reply

Jan 18, 2022 9:18 AM in response to krusteva

If you made your new iPhone purchase online and arranged to return your old one, you should receive a box and mailing label to return the device. The new device and the box should arrive at almost the same time. Normally they expect the return in around 14 days from the date of receipt of the new device. If some time has passed and you have not received the return box, then use the Get Support link at the top of the page here and contact Apple Support for help and tell them you have not received your return box and they should see about sending you another one.

Return the old Iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.