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My key pad on my new IMac is not typing the correct password, it’s mixed with numbers.

For some reason my key pad is scrambling the password with numbers. How do I fix this?

MacBook Pro (2020 and later)

Posted on Jan 19, 2022 5:45 AM

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Question marked as Top-ranking reply

Posted on Jan 19, 2022 7:53 AM

Please restart the computer in Safe Mode per the directions in the  How to use safe mode on your Mac - Apple Support link. 


Note: If you are using a wireless keyboard please either plug it in using the supplied Lightning cable that shipped with it. If you are using a legacy keyboard or a third-party keyboard that does not have re-charging abilities, please use any USB keyboard. Also note that a Safe Mode restart may require you to hold down the shift key for up to 5 minutes before the computer starts in Safe Mode. You will know it is in Safe Mode when you see “Safe Mode” in the upper right of the display.

1 reply
Question marked as Top-ranking reply

Jan 19, 2022 7:53 AM in response to TahoeTate

Please restart the computer in Safe Mode per the directions in the  How to use safe mode on your Mac - Apple Support link. 


Note: If you are using a wireless keyboard please either plug it in using the supplied Lightning cable that shipped with it. If you are using a legacy keyboard or a third-party keyboard that does not have re-charging abilities, please use any USB keyboard. Also note that a Safe Mode restart may require you to hold down the shift key for up to 5 minutes before the computer starts in Safe Mode. You will know it is in Safe Mode when you see “Safe Mode” in the upper right of the display.

My key pad on my new IMac is not typing the correct password, it’s mixed with numbers.

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