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Gaylen Author

Level 1

9 points

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When I click on "Not Junk" for an email in Junk, the email DISAPPEARS.

MacBook Air 13″, macOS 12.1

Posted on Jan 21, 2022 9:05 AM

Top-ranking reply

rkaufmann87

Level 10

144,132 points

Posted on Jan 21, 2022 9:15 AM

Please restart the computer in Safe Mode per the directions in the How to use safe mode on your Mac - Apple Support link.

Note: If you are using a wireless keyboard please either plug it in using the supplied Lightning cable that shipped with it. If you are using a legacy keyboard or a third-party keyboard that does not have re-charging abilities, please use any USB keyboard. Also note that a Safe Mode restart may require you to hold down the shift key for up to 5 minutes before the computer starts in Safe Mode. You will know it is in Safe Mode when you see “Safe Mode” in the upper right of the display.

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