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📢 Newsroom Update
The new iPad mini is available today. Learn more >
The new iPad mini is available today. Learn more >
My iPad Pro 12.9 inch, 1st gen, died today. I can't get it to work at all. Sometimes an Apple logo appears on it briefly when I press a button. I have ordered a new iPad. Apple wants me to send the old on in for recycling. How can I be sure that it has no recoverable data on it if I can't turn it on?
iPad Pro 12.9-inch Wi-Fi
I don't know, iCloud gave me the option to remove the cards so I did. I suspect the card information is not actually on the device, but comes from iCloud when needed. Anyway, thanks everyone for helping. Now I'm waiting for my new iPad, which thanks to supply shortages isn't scheduled to arrive until mid March.
I don't know, iCloud gave me the option to remove the cards so I did. I suspect the card information is not actually on the device, but comes from iCloud when needed. Anyway, thanks everyone for helping. Now I'm waiting for my new iPad, which thanks to supply shortages isn't scheduled to arrive until mid March.
If the device will not power up, nobody can get into it. If you have a passcode set on the device, and if it powered up by some miracle, they would need to know the password in order to get in.
I’m not sure how you could remove the credit cards in iCloud if the device won’t power up. You can go through these steps if you want to try to erase the device in iCloud.
Erase a device in Find My iPhone on iCloud.com - Apple Support
Thank you. If I send it to recycling is there any chance someone could get into it? By opening it up maybe? Please forgive me for being extra cautious. There is a lot of info on there that would be very bad for me if it fell into the wrong hands. I removed the credit cards from the iPad on iCloud.
If the device will not power up, it can’t be erased.
Erase iPad that doesn't work.
