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iPhone locked up. Need appointment at Genius Bar. Barton Springs Mall. Austin,TX

iPhone 11 is locked up. Hard reset does not help.


iPhone 11, iOS 15

Posted on Jan 30, 2022 6:38 PM

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Question marked as Top-ranking reply

Posted on Jan 30, 2022 7:02 PM

Click Get Hardware Help at https://www.apple.com/retail/geniusbar/ or start by selecting a store from https://locate.apple.com/findlocations

2 replies

Jan 30, 2022 7:51 PM in response to Cantgetvoicemail

There are probably way too many ways to set up an appointment, including over the phone or even going to a store and setting up an appointment with the person with the iPad who looks like someone who is handling appointment check-ins. But this works pretty well.


https://getsupport.apple.com


You can go to Device Performance, then Device Frozen or Unresponsive. It will then ask for your iPhone model and suggest a force restart. Then click on No and then you'll have the option to Bring In for Repair. I checked what was available for iPhones, and Apple Barton Creek has tons of appointments available for tomorrow and pretty much any slot for the next week.


Good luck.

iPhone locked up. Need appointment at Genius Bar. Barton Springs Mall. Austin,TX

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