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casmitty23 Author

Level 1

5 points

Screen unresponsive, can't hard restart to swipe turningoff

Screen is unresponsive after dropping. Unable to force a restart becuase screen canot be swiped.

iPhone 11

Posted on Feb 9, 2022 6:58 AM

Top-ranking reply

shoeluvr13

Level 6

17,941 points

Posted on Feb 9, 2022 7:31 AM

Try a forced restart. First take off any case. Then:

Press and very quickly release the volume up button. > Immediately press and very quickly release by the volume down button > Immediately press and hold down the side button and keep holding the side button until the Apple logo appears, release the side button.

You will not need to swipe with these steps. If the swipe to power off appears ignore it and Keep holding the side button.

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Screen unresponsive, can't hard restart to swipe turningoff

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