Unsolved the tech problem about Macbook PRO battery charge issues.

We are just other regular users such as yourself who are volunteering to assist people. You should try chatting with Apple Support directly which can be accessed by clicking the "Get Support" link at the top right of this page.

If Apple online technical support is unable to resolve the problem, then perhaps you can provide some more details of the problem and symptoms plus things you have already tried. Maybe a contributor will have some useful suggestions for you, or they may be able to explain the situation better than Apple has explained it to you.

Otherwise, you can contact Apple corporate to tell them about your situation:

https://www.apple.com/contact/

FYI, when posting here please just enter your text in the main default editing window. Only use the "Code Insertion" button which looks like "<>" when you are posting code (usually for issues involving the command line -- most users will never have issues with the command line). The Code Insertion tool you used when posting ends up scrolling the text horizontally which makes it extremely hard to read. If you pasted the text into the forum editing window, then perhaps it triggered the "Code Insertion" tool automatically. When this happens, just click on one line of your post, then click the "Code Insertion" tool icon to toggle the feature off. Repeat for each pasted line which has a gray box around the text (and possibly horizontal scrollbars) until all of the text appears as normal such as when you type into the editing window before pasting any text.