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Level 1

4 points

iphone 12 frozen and will not force restart

My iphone 11 is frozen and cannot turn off or force restart. Any solution?

iPhone 11, iOS 13

Posted on Feb 11, 2022 6:08 PM

Top-ranking reply

Level 10

149,586 points

Posted on Feb 11, 2022 6:18 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3) If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support

Axel F.

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