You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

audio broken, how to discover?

Dear all,

On a Macbook 2017 I have no sound. Even the bluetooth headset I own and that works nicely with an iPad & and iPhone is not recognized. So I get the impression it is rather a problem of software than one of hardware. However, a factory reset and reinstall did not solve it.


Any ideas on how to get at more information about the sound than via the preferences?

Best,

Wolfgang

MacBook

Posted on Feb 15, 2022 11:32 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 16, 2022 5:27 AM

Assuming you've confirmed sound and BT are turned on, it sounds like a hardware problem. For this you need to have Apple evaluate it. A free diagnostic is available at Apple stores.


Or, you can try this: https://support.apple.com/en-us/HT202731

1 reply

audio broken, how to discover?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.