You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

bronwyn13 Author

Level 1

4 points

Brand new AirPod pros not working

Hi guys,

I got a new set of airpods pro and when using them for the second time the left ear wouldnt connect and the charging case wont stay charged for more than a day. Has anyone had something similar and what is the replacement proceess?

Posted on Feb 16, 2022 7:46 AM

Top-ranking reply

TheLittles

Level 10

195,717 points

Posted on Feb 16, 2022 9:37 PM

bronwyn13 Said:

"Brand new AirPod pros not working: Hi guys, I got a new set of airpods pro and when using them for the second time the left ear wouldnt connect and the charging case wont stay charged for more than a day. Has anyone had something similar and what is the replacement proceess?"

-------

I. Air Pods Replacement Process:

Use this Link: AirPods Replacement, Service, and Repair - Apple Support

II. Troubleshooting AirPods Charge:

A. A Few Links to Visit:

Start Here: Charge your AirPods with Charging Case and Learn about Battery Life - Apple Support

If your AirPods Won’t Charge - Apple Support

How to Clean your AirPods and EarPods - Apple Support

B. Try the Following Tasks:

Hold Down the Button on the case for about 15 seconds.

Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)

Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with he charger.

View in context

Brand new AirPod pros not working

Similar questions