You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Update from Catalina

I am currently running Catalina 10.15.7 on my 2018 iMac. I want to update the OS but for some reason, I can't. When I go to Software Update in System Preferences, I just get the spinning wheel saying that it is checking for updates.

Anyone else have this problem?

Posted on Feb 22, 2022 8:05 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 22, 2022 8:09 AM

Please restart the computer in Safe Mode per the directions in the  How to use safe mode on your Mac - Apple Support link.


Note: If you are using a wireless keyboard please either plug it in using the supplied Lightning cable that shipped with it. If you are using a legacy keyboard or a third-party keyboard that does not have re-charging abilities, please use any USB keyboard. Also note that a Safe Mode restart may require you to hold down the shift key for up to 5 minutes before the computer starts in Safe Mode. You will know it is in Safe Mode when you see “Safe Mode” in the upper right of the display.


Next, please open System Preferences - Software Update and update Mac OS.


BTW it is not a bad idea to restart in Safe Mode about 1x per month and then restart normally.

10 replies
Question marked as Top-ranking reply

Feb 22, 2022 8:09 AM in response to Maginnis1951

Please restart the computer in Safe Mode per the directions in the  How to use safe mode on your Mac - Apple Support link.


Note: If you are using a wireless keyboard please either plug it in using the supplied Lightning cable that shipped with it. If you are using a legacy keyboard or a third-party keyboard that does not have re-charging abilities, please use any USB keyboard. Also note that a Safe Mode restart may require you to hold down the shift key for up to 5 minutes before the computer starts in Safe Mode. You will know it is in Safe Mode when you see “Safe Mode” in the upper right of the display.


Next, please open System Preferences - Software Update and update Mac OS.


BTW it is not a bad idea to restart in Safe Mode about 1x per month and then restart normally.

Update from Catalina

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.