New MacBook Pro crashes several times a day with a kernel panic

The system reboots randomly multiple times a day, especially after waking up (lid opened etc).

The following message appears at the top of the crash log:


panic(cpu 0 caller 0xfffffe001e7eec98): busy timeout[0], (60s): 'IOUserEthernetController' @IOService.cpp:5520



MacBook Pro 16″, macOS 12.0

Posted on Feb 28, 2022 1:27 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Feb 28, 2022 5:50 AM

dark_h wrote:

The system reboots randomly multiple times a day, especially after waking up (lid opened etc).
The following message appears at the top of the crash log:

panic(cpu 0 caller 0xfffffe001e7eec98): busy timeout[0], (60s): 'IOUserEthernetController' @IOService.cpp:5520

<Crash Log.log>



Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.


Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.


If your Mac spontaneously restarts or displays a ... - Apple Support

If your Mac restarted because of a problem - Apple Support

2 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Feb 28, 2022 5:50 AM in response to dark_h

dark_h wrote:

The system reboots randomly multiple times a day, especially after waking up (lid opened etc).
The following message appears at the top of the crash log:

panic(cpu 0 caller 0xfffffe001e7eec98): busy timeout[0], (60s): 'IOUserEthernetController' @IOService.cpp:5520

<Crash Log.log>



Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.


Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.


If your Mac spontaneously restarts or displays a ... - Apple Support

If your Mac restarted because of a problem - Apple Support

Reply

Feb 28, 2022 7:18 AM in response to dark_h

The first line is unique in your report:


panic(cpu 0 caller 0xfffffe001e7eec98): busy timeout[0], (60s): 'IOUserEthernetController' @IOService.cpp:5520


new MacBook Pro 16-in does not ship with an Ethernet controller.


Are you using an Ethernet controller? which one? connected how?

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New MacBook Pro crashes several times a day with a kernel panic

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.