You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: afteryouwho
afteryouwho Author
User level: Level 1
13 points

Software update doesn't load

I am trying to update my iMac from Big Sur to Monterey. When I open System Preferences>Software Update the only thing that happens is I see the little gear next to "checking for update" rotate continuously and that's it. I have left it running for over 20 minutes but it seems to be stuck.

I have a good fiber optic internet connection so I don't think that is the problem. Plus everything else is working fine.

Any help or thoughts on this?

Thanks.

iMac 21.5″, macOS 11.6

Posted on Mar 1, 2022 3:24 AM

Reply
Question marked as Top-ranking reply
User profile for user: Mal-S
Mal-S
User level: Level 5
4,972 points

Posted on Mar 1, 2022 4:14 AM

A few things to try


  • Uninstall all anti-virus and clean-up apps
  • If you are using a VPN, shut it down
  • Quit all running apps and try again
  • If still not progressing try restarting in safe mode and trying again
View in context

Similar questions

4 replies

Software update doesn't load

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up