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deceased owner no passcode

do not have passcode for my mother's ipad who is now deceased


want to reset to original factory settings

Posted on Mar 2, 2022 12:00 PM

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Question marked as Top-ranking reply

Posted on Mar 2, 2022 12:06 PM

Without the Passcode, you will probably encounter Activation Lock which requires The Apple ID and Password of the original owner who set up the device. Without that information, you will not be able to use the iPad. We cannot help and Apple will not unless you have the original receipt clearly showing the serial number. This link describes the one way you can gain access.

How to request access to a deceased family member's Apple account - Apple Support

You can recycle the device at any Apple Store.

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Question marked as Top-ranking reply

Mar 2, 2022 12:06 PM in response to johndmjr

Without the Passcode, you will probably encounter Activation Lock which requires The Apple ID and Password of the original owner who set up the device. Without that information, you will not be able to use the iPad. We cannot help and Apple will not unless you have the original receipt clearly showing the serial number. This link describes the one way you can gain access.

How to request access to a deceased family member's Apple account - Apple Support

You can recycle the device at any Apple Store.

deceased owner no passcode

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