You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New version is downloaded but can install.. what should I do

Gisele275

Posted on Mar 6, 2022 12:27 PM

Reply
Question marked as Top-ranking reply
8 replies

Mar 8, 2022 9:57 AM in response to gisele275

gisele275 wrote:

I h as an iPhone SE, and it’s version 13.6

If you are on 13.6 you may have installed the iOS 13 beta at some time in the past. Go to Settings/General/Profiles (right below VPN), open it, tap on the beta profile and delete it, then restart your phone. If you don’t see Profiles under VPN or it doesn’t contain a beta profile that is not the issue.


Instead, to update over the air from the phone all of these requirements must be met:

  • You need at least 6 GB of free storage
  • You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone 12 or 13 series with an active 5G network connection
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN
  • The phone cannot be in Airplane mode


If you can't meet all of them you can still update using your computer.

New version is downloaded but can install.. what should I do

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.