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Chess App

The chess app (preinstalled) can't load for whatever reason. I have tried force quitting it, restarting, closing all windows, just freezes, loads and dissapears

I would be very helpful if this issue was fixed.

iMac 21.5″, macOS 11.5

Posted on Mar 9, 2022 1:54 AM

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Question marked as Top-ranking reply

Posted on Mar 9, 2022 1:58 AM

1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


4 - If the issue is present in the dummy account - then this appears to be a System Wide issue.


Then, please report back if it is still not working as expected.

1 reply
Question marked as Top-ranking reply

Mar 9, 2022 1:58 AM in response to the_snake_likes_snake_case

1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


4 - If the issue is present in the dummy account - then this appears to be a System Wide issue.


Then, please report back if it is still not working as expected.

Chess App

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