You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Daddy D Author

Level 2

212 points

Touch ID no longer responding consistently

I have a 2 year old MacBook Air (Retina, 13-inch, 2020) running macOS Monterey 12.2.1. About 10 days ago, my touch ID became unreliable when using Safari. Safari is the only place I use it.

I thought that perhaps the saved fingerprint file had become corrupted, so I deleted it and created a new one. Seemed to work okay for a couple of days, then the same behavior re-appeared.

I've cleaned the Touch Pad, and my finger doesn't appear to be marred in any way: no scratches, grease, etc. Besides ... sometimes it works. I haven't been able to discern any patterns in when it works and when it doesn't.

Any ideas?

MacBook Air 13″, macOS 12.2

Posted on Mar 9, 2022 3:36 PM

Top-ranking reply

SergZak

Level 6

10,354 points

Posted on Mar 9, 2022 5:05 PM

Try following the steps outlined in the following article:

If Touch ID isn't working on your Mac - Apple Support

View in context

Touch ID no longer responding consistently

Similar questions