You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AirPod pro case won't hold charge (but does charge airpods while plugged in).

AirPod pro case won't hold charge (but does charge airpods while plugged in). Is the case battery no good? Is there a fix?


Posted on Mar 12, 2022 3:52 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 12, 2022 11:54 PM

Leslieme Said:

"AirPod pro case won't hold charge (but does charge airpods while plugged in). Is the case battery no good? Is there a fix?"

-------


Troubleshooting AirPods Charge:



How to Fix This:

Try troubleshooting the power manually...


A. A Few Links to Visit:




B. Try the Following Tasks:

  • Hold Down the Button on the case for about 15 seconds.


  • Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)


  • Remove the AirPod from the Case, then place it back in the charger. Perhaps it needs to resync with the charger.
1 reply
Question marked as Top-ranking reply

Mar 12, 2022 11:54 PM in response to Leslieme

Leslieme Said:

"AirPod pro case won't hold charge (but does charge airpods while plugged in). Is the case battery no good? Is there a fix?"

-------


Troubleshooting AirPods Charge:



How to Fix This:

Try troubleshooting the power manually...


A. A Few Links to Visit:




B. Try the Following Tasks:

  • Hold Down the Button on the case for about 15 seconds.


  • Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)


  • Remove the AirPod from the Case, then place it back in the charger. Perhaps it needs to resync with the charger.

AirPod pro case won't hold charge (but does charge airpods while plugged in).

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.