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I have a MacBook Pro (15-inch, 2019) with Touch Bar. My Touch ID used to work flawlessly until recently. I can configure a fingerprint, however, once that fingerprint is saved I can not use it to unlock anything. I have tried this multiple times, are there any next steps to troubleshoot?
MacBook Pro with Touch Bar
electronbee wrote:
I have a MacBook Pro (15-inch, 2019) with Touch Bar. My Touch ID used to work flawlessly until recently. I can configure a fingerprint, however, once that fingerprint is saved I can not use it to unlock anything. I have tried this multiple times, are there any next steps to troubleshoot?
If Touch ID isn't working on your Mac - Apple Support
Change Touch ID preferences on Mac - Apple Support
Use Touch ID on Mac - Apple Support
There are a few instances where Touch ID will not be accepted by macOS:
• If you restarted your Mac, or if you're not logged into your user account.
• If you have not unlocked your Mac for 48 hours.
• If you are trying to unlock Security & Privacy
• If you are trying to unlock Users & Groups Preferences (when FileVault is on)
• If 5 wrong fingerprint attempts
"If you have problems with Touch ID"
Use Touch ID on Mac - Apple Support
If you continue to have an issue with no insight or resolve—
Intel Macs w/ T2 chip—
Reset SMC: How to reset the SMC of your Mac - Apple Support Choose the appropriate method.
Reset NVRAM Reset NVRAM or PRAM on your Mac - Apple Support
(get at least two-three rounds of the chimes when holding the NRAM Reset)
electronbee wrote:
I have a MacBook Pro (15-inch, 2019) with Touch Bar. My Touch ID used to work flawlessly until recently. I can configure a fingerprint, however, once that fingerprint is saved I can not use it to unlock anything. I have tried this multiple times, are there any next steps to troubleshoot?
If Touch ID isn't working on your Mac - Apple Support
Change Touch ID preferences on Mac - Apple Support
Use Touch ID on Mac - Apple Support
There are a few instances where Touch ID will not be accepted by macOS:
• If you restarted your Mac, or if you're not logged into your user account.
• If you have not unlocked your Mac for 48 hours.
• If you are trying to unlock Security & Privacy
• If you are trying to unlock Users & Groups Preferences (when FileVault is on)
• If 5 wrong fingerprint attempts
"If you have problems with Touch ID"
Use Touch ID on Mac - Apple Support
If you continue to have an issue with no insight or resolve—
Intel Macs w/ T2 chip—
Reset SMC: How to reset the SMC of your Mac - Apple Support Choose the appropriate method.
Reset NVRAM Reset NVRAM or PRAM on your Mac - Apple Support
(get at least two-three rounds of the chimes when holding the NRAM Reset)
Touch ID partially working
