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Mr-Tuan Author

Level 1

4 points

Iphone Warranty Policy

Hi Apple,

My name is Tuan, I am an IT employee. I live and work in Ho Chi Minh city, Vietnam. On October 23, 2021, I bought an Iphone 13 pro max 256GB Blue from your company. Currently I am facing a problem that the phone I am using is slightly dropped when I have used the tempered screen protector and the case and still have scratches. Because the amount of money I spent to buy this IPHONE phone is not small (more than 1600 dollars), I would like to ask if APPLE company has any support policy.

Thank you very much.

iPhone 13 Pro Max, iOS 15

Posted on Mar 20, 2022 8:46 PM

Top-ranking reply

Johnathan Burger

Level 9

68,149 points

Posted on Mar 20, 2022 8:50 PM

No.

Physical damage caused by the user is not covered by the warranty.

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Iphone Warranty Policy

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