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can't send messages to non iphone users

Hi, I have tried many different things to fix not being able to send messages to non-iPhone users and nothing has worked so far. What should I do to try and fix this problem?

iPhone 13 Pro Max, iOS 15

Posted on Mar 24, 2022 7:21 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 24, 2022 7:49 PM

mackieg7187 Said:

"can't send messages to non iphone users: Hi, I have tried many different things to fix not being able to send messages to non-iPhone users and nothing has worked so far. What should I do to try and fix this problem?"

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Who is you Carrier?:

The My Verizon app being the culprit:

If using the My Verizon app, then perform the following: "Go to: My Verizon App > sign in > select the phone/ device > manage device > preferences > block specific services > finally turn off block picture & messaging"**


*Source: Can't send SMS messages to Android phone from new iPhone 13 - Verizon Community

5 replies
Question marked as Top-ranking reply

Mar 24, 2022 7:49 PM in response to mackieg7187

mackieg7187 Said:

"can't send messages to non iphone users: Hi, I have tried many different things to fix not being able to send messages to non-iPhone users and nothing has worked so far. What should I do to try and fix this problem?"

-------


Who is you Carrier?:

The My Verizon app being the culprit:

If using the My Verizon app, then perform the following: "Go to: My Verizon App > sign in > select the phone/ device > manage device > preferences > block specific services > finally turn off block picture & messaging"**


*Source: Can't send SMS messages to Android phone from new iPhone 13 - Verizon Community

Mar 24, 2022 7:54 PM in response to mackieg7187

You have stated that you have tried all those steps listed in the link provided by Jack-19. The follow are the two steps that were also listed in that link:

What did Apple Support tell you when you contacted them? What did your carrier tell you when you contacted them? Please let us know. Thanks.


Axel F.

Apr 26, 2022 8:58 AM in response to TheLittles

This did the trick!

I have the iPhone 13, and after much troubleshooting on my own and with Verizon support when I suddenly could not text with non iPhone users, I was sent a replacement phone. Ended up with the same problem. Again troubleshooted.

Came in here and this suggestion stood out to me because I DO have the My Verizon app on my phone.

As suggested, I went into: My Verizon App > sign in > select the phone/ device > manage device > preferences > block specific services > block picture & messaging

My block picture & messaging was already off, so, on a whim, I toggled on and back off again.

Voila! My text started working again. Yippeee!

This community is amazing and will be my first stop should I experience any further issues with any Apple devices.

can't send messages to non iphone users

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