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Unlocking a used iPad Air

How do you unlock an iPad Air Model 1474 if the prior owner is deceased and no one knows the Apple ID or password for it?


iPad Air Wi-Fi

Posted on Mar 26, 2022 3:12 PM

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Question marked as Top-ranking reply

Posted on Mar 26, 2022 3:18 PM

You will be unable to unlock the device. Learn more: Activation Lock for iPhone, iPad, and iPod touch - Apple Support


The family can request access for a deceased individual's Apple ID: How to request access to a deceased family member's Apple account - Apple Support


1 reply

Unlocking a used iPad Air

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