You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS 15.4

Afternoon, Has anybody else had problems with their iPhone 12 Pro Max since doing the software update?


When making & receiving calls, the person on the other end cannot hear me. When I call back its fine, this happens when making and receiving calls. Also the screen doesn't resort back to the phone screen when a call has ended meaning I have to unlock the phone to hang up.


All seems to have happened since software update.

iPhone 12 Pro Max

Posted on Mar 29, 2022 4:27 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 29, 2022 5:00 AM

Nope.

First try a Forced restart

Force restart iPhone – Apple Support (UK)

If no better

Backup, restore to factory, and restore from backup

If you can import your media to Photos or iTunes in a computer and copy important documents to a cloud server it will give you some resilience in case the restore from backup fails.

(1) How to back up your iPhone, iPad, and iPod touch - Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings - Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If the problem remains then do step (2) again but set up as new without restoring any backup. If that fixes it then it is probably a rogue app.

Otherwise arrange a repair

iPhone Repair - Official Apple Support



1 reply
Question marked as Top-ranking reply

Mar 29, 2022 5:00 AM in response to PJB001

Nope.

First try a Forced restart

Force restart iPhone – Apple Support (UK)

If no better

Backup, restore to factory, and restore from backup

If you can import your media to Photos or iTunes in a computer and copy important documents to a cloud server it will give you some resilience in case the restore from backup fails.

(1) How to back up your iPhone, iPad, and iPod touch - Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings - Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If the problem remains then do step (2) again but set up as new without restoring any backup. If that fixes it then it is probably a rogue app.

Otherwise arrange a repair

iPhone Repair - Official Apple Support



iOS 15.4

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.