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My daughter was given an old iphone by her grandad who has since sadly passed. I can't however reset the iphone as I don't have his apple id or passwords. How do I erase all content and start again?
iPhone 5s, iOS 12
Thanks for the link. Unfortunately I don't have any of the logins, activation code etc. Her grandad is now deceased and all I want to do is wipe the phone and start again :(
You need to work with Apple to have them remove the activation lock. You will not be able to use that phone until that is done.
Old iphone
