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Mac can't find new update

Hi I can see that there is an update

but when I go to system preferences get this

forever and ever

can anybody shed some light on this problem

thanks.

iMac 21.5″, macOS 11.6

Posted on Apr 2, 2022 4:03 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 2, 2022 5:05 AM

Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


Then try the Software Update applet again.


Take special notice of it does work, as there maybe more than one update being offered. It could be offering an upDate to Big Sur to version 11.6.5 and in that same presentation offering the upGrade to Monterey 12.3.1


1 - Like poor Wifi connection


2 - Slow wifi connection


3 - Too many other people downloading at the same time and Apple Severs are overloaded


4 - Software on the computer interfering with the download process including AntiVirus Software. Notation: Deactivating the AV Software may or may not work. The removal of such Software may allow the update / upgrade to function.


5 - Running behind a VPN which may increase Packet losses and corrupt the download


6 - If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer. 


7 - Best Results are via Ethernet Cable to Router

4 replies
Question marked as Top-ranking reply

Apr 2, 2022 5:05 AM in response to Novice2011

Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


Then try the Software Update applet again.


Take special notice of it does work, as there maybe more than one update being offered. It could be offering an upDate to Big Sur to version 11.6.5 and in that same presentation offering the upGrade to Monterey 12.3.1


1 - Like poor Wifi connection


2 - Slow wifi connection


3 - Too many other people downloading at the same time and Apple Severs are overloaded


4 - Software on the computer interfering with the download process including AntiVirus Software. Notation: Deactivating the AV Software may or may not work. The removal of such Software may allow the update / upgrade to function.


5 - Running behind a VPN which may increase Packet losses and corrupt the download


6 - If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer. 


7 - Best Results are via Ethernet Cable to Router

Mac can't find new update

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