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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
đź’ˇ Did you know?
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
when i make or answer a phone call wearing my airpods i can hear the call but the caller can’t hear me. The microphone component seems to not be working. They have never worked from new
I have forgotten the device and reconnected a dozen times with no success.
I am using an iPhone 12 Pro running 15.3.1 and using airpods model A1523 version 6.8.8
Hi!
First, you should re-try to reset the AirPods using the following method: plugging the AirPods to a wired charger, opening the case and hold for about 15 seconds until the light flashes white. Then try reconnecting the AirPods to the device. For the best experience, you should also update the iPhone to the latest version of iOS. Second, check the microphone settings by going to Settings > Bluetooth > AirPods and making sure the microphone setting is on “automatic”. If this does not work, you might want to contact Apple Support.
Hope this helps!
Hi!
First, you should re-try to reset the AirPods using the following method: plugging the AirPods to a wired charger, opening the case and hold for about 15 seconds until the light flashes white. Then try reconnecting the AirPods to the device. For the best experience, you should also update the iPhone to the latest version of iOS. Second, check the microphone settings by going to Settings > Bluetooth > AirPods and making sure the microphone setting is on “automatic”. If this does not work, you might want to contact Apple Support.
Hope this helps!
Airpods and phone calls
