You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have about 16000 photos on my iMac all on the cloud.In Sept I had a USA holiday for 20 plus days took about 200 photos each day I made a folder( album) called USA Sept 2019 with a number of albums hanging off the main folder(album).Whilst all my photos are still on the computer in the library all the folders(albums) are not visible.Do I need to find the photos in the library, save them into various folders(albums) or is there a better way.
iMac 21.5″, macOS 10.15
OK
The only thing I can think of is that something has triggered a new sync of your library with iCloud. Sometimes this can cause albums to disappear while the sync takes place.
I would first suggest having a look at your library in iCloud at www.icloud.com and going to the photo section. See if the missing albums are listed there in the left hand side bar.
Then have a look at the bottom of the all photos view and see what the sync status is saying. It looks like this (Mine is "updated just now")
How are you syncing your mac with your phone/iCloud? If you are using iCloud sync on the mac, then all the photos should transfer, together with any albums created on the phone.
Or did you create the albums on your mac while you were away. Was this in the photos app? Or in finder?
Perhaps you should describe your complete workflow. An iPhone or other camera? How did you get the pictures in to your mac? How (and on what device) did you create the folders/albums. (Folders and albums ard different things by the way. How are you syncing with iCloud? Or is "the cloud" a different cloud service?
I went to the USA on a holiday in Sept/Oct 2019 and while away the photos synced to my ipad each night. When I returned all the pics on my iphone automatically transferred to my mac. I think keeping each day's photos in daily sets. I may have tidied things a little later. Everything remained like this until about a month ago. Then the main folder/album and the sub albums went missing. You can tell I am not sure about folders and albums but my excuse is age 81. All my pictures are still in the photo library.
I think the syncing is done by the cloud.I think I pay Apple $4.99 per month. Thank you for your help.
Hi - sorry for the further questions.
When this happened, did you delete the albums off your phone, or ipad?
Do you run a backup of your mac? Eg time machine?
Do you have plenty of free space in your iCloud account, (you can check in system settings - click on "Apple ID" and then look at the bar graph at the bottom) and on your mac?
Hi Tony,I am sorry I have taken so long to get back to you. A long time mate passed away on Thursday.
I have found all the photos I thought were lost. Thank you for all your help.
No I didn't delete the albums off my phone or ipad, I use time machine.
Freespace 200GB 146.51 GB available
Good news - thanks for letting me know.
Photos
