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scamp_ioc Author

Level 1

4 points

photo app

my photo app will not open. a panel on the screen says "closing the library".

iMac 27″, macOS 10.12

Posted on Apr 5, 2022 2:51 PM

Top-ranking reply

rkaufmann87

Level 10

143,284 points

Posted on Apr 5, 2022 4:28 PM

Please restart the computer in Safe Mode per the directions in the How to use safe mode on your Mac - Apple Support link.

Note: If you are using a wireless keyboard please either plug it in using the supplied Lightning cable that shipped with it. If you are using a legacy keyboard or a third-party keyboard that does not have re-charging abilities, please use any USB keyboard. Also note that a Safe Mode restart may require you to hold down the shift key for up to 5 minutes before the computer starts in Safe Mode. You will know it is in Safe Mode when you see “Safe Mode” in the upper right of the display.

Next, please restart normally and please retest.

If this does not work, please let us know and we can recommend steps to rebuild your Photos library.

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photo app

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