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I completely reset my iPad 3, and sent it to a person in another state, who wanted to use it.
She cannot proceed with using it because it says it is linked to my apple id. When I look at my device list, this device is NOT listed. Only my phone, current iPad 6, and my mac are listed. How does she proceed? I don't want to send her my apple id and password, and it's expensive for her to ship it back.
iPad (3rd gen) Wi-Fi
If you log into www.icloud.com/find and click "All Devices" at the top of the screen, is it shown there?
You can do the following from What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support remotely without divulging your password:
If you no longer have your iPhone, iPad, or iPod touch
If the steps above weren't completed and you no longer have your device, use these steps:
If you log into www.icloud.com/find and click "All Devices" at the top of the screen, is it shown there?
You can do the following from What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support remotely without divulging your password:
If you no longer have your iPhone, iPad, or iPod touch
If the steps above weren't completed and you no longer have your device, use these steps:
LaWeezel wrote:
This device doesn’t show up on my list of devices when I login to the website and look at my list.. As I said, it isn’t there on my lists. But apparently it thinks it is still there.
...
I'm not sure if you are aware that there are different Apple websites with different lists of devices for different purposes. The one that counts for the purposes of this discussion is the following from my previous post:
If you log into www.icloud.com/find and click "All Devices" at the top of the screen, is it shown there?
I wasn’t aware of this other place… I just looked at my list of devices. When I logged into the one that you listed, there was my iPad three! I was able to login and remove it and now I’m going to see if my friend will be able to use it. Thank you for reiterating what I did not get the first time.
Did you follow -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch
What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support
This device doesn’t show up on my list of devices when I login to the website and look at my list.. As I said, it isn’t there on my lists. But apparently it thinks it is still there.
I don’t use iCloud, and I’ve never used Apple Pay. She can’t login to my Apple ID because she doesn’t have the information. However she can’t use the iPad at all because it thinks it’s still logged in. It is stuck at a screen telling her to log into my apple id. And it was completely erased before I sent it to her, using the suggested steps.
So, none of this applies.
Can she bring it to an Apple store and have them do some magic?
Correction: it doesn’t think it’s still logged in. It thinks it *should* be logged in. And it’s not logged in, so it’s asking to be logged in.
The iPad device is not shown in my list of devices when I login on the web. So there’s no way I can actually interact with it remotely.
Erased iPad still thinks it is linked to my apple id
