You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook crashing more and more often since 1-3 years

Hi there. I am using a MacBook Pro (Retina, 15", Early 2013) and did use it years for daily learning and later work. In the last few years I stopped using it most days as my office has quite good options to work on.


My new job however uses only cheap windows laptops, so I would prefer to use my MacBook again. Here is the problem: Since about three years it will crush on occasions. I did not really care about it, as it happened not really often and I was not using it anyway. Now working with all was fine at the beginning. But after two weeks it started to crash maybe once a week, now after around one months it has gone up to 3-4 times a day.


I gathered some crash reports over the last months/weeks


I did change the battery and removed some dust a few months ago, however the crashing happened before and after that, so I guess it is not connected.


Crash reports attached. Maybe someone has an idea?



MacBook Pro 15″, macOS 10.15

Posted on Apr 26, 2022 6:19 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 27, 2022 8:36 AM

AleatoireMec wrote:

Hi there. I am using a MacBook Pro (Retina, 15", Early 2013) and did use it years for daily learning and later work. In the last few years I stopped using it most days as my office has quite good options to work on.

My new job however uses only cheap windows laptops, so I would prefer to use my MacBook again. Here is the problem: Since about three years it will crush on occasions. I did not really care about it, as it happened not really often and I was not using it anyway. Now working with all was fine at the beginning. But after two weeks it started to crash maybe once a week, now after around one months it has gone up to 3-4 times a day.

I gathered some crash reports over the last months/weeks

I did change the battery and removed some dust a few months ago, however the crashing happened before and after that, so I guess it is not connected.

Crash reports attached. Maybe someone has an idea?

<Crash report 1.log>
<Crash report 2.log>
<Crash report 3.log>
<Crash report 4.log>
<Crash report 5.log>


Looks like a GPU issue—


Did you try running the Apple Diagnostics for hardware issues to test your Mac:

AHT/Diagnostic https://support.apple.com/en-us/HT202731



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country



Similar questions

1 reply
Question marked as Top-ranking reply

Apr 27, 2022 8:36 AM in response to AleatoireMec

AleatoireMec wrote:

Hi there. I am using a MacBook Pro (Retina, 15", Early 2013) and did use it years for daily learning and later work. In the last few years I stopped using it most days as my office has quite good options to work on.

My new job however uses only cheap windows laptops, so I would prefer to use my MacBook again. Here is the problem: Since about three years it will crush on occasions. I did not really care about it, as it happened not really often and I was not using it anyway. Now working with all was fine at the beginning. But after two weeks it started to crash maybe once a week, now after around one months it has gone up to 3-4 times a day.

I gathered some crash reports over the last months/weeks

I did change the battery and removed some dust a few months ago, however the crashing happened before and after that, so I guess it is not connected.

Crash reports attached. Maybe someone has an idea?

<Crash report 1.log>
<Crash report 2.log>
<Crash report 3.log>
<Crash report 4.log>
<Crash report 5.log>


Looks like a GPU issue—


Did you try running the Apple Diagnostics for hardware issues to test your Mac:

AHT/Diagnostic https://support.apple.com/en-us/HT202731



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country



MacBook crashing more and more often since 1-3 years

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.