You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad air 3 blank screen

i bought my iPad air 3 in june of 2020, right now it is may of 2022 and my iPad screen went blank. i tried doing a hard reset then it was on for 4-5 secs and entered a blank screen.

does anyone know what the problem is and how to fix it?

iPad Air 3, iPadOS 15

Posted on May 5, 2022 1:06 AM

Reply
Question marked as Top-ranking reply

Posted on May 5, 2022 2:10 AM

If you already tried (to no avail) these steps:

Charge your device for half an hour, then, keeping it charged, try a "forced" restart of your iPad, using these instructions:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, it might be a hardware (battery? screen? other internal component?) failure, but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you contact Apple Support, using this link:--> Get Support, or make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

2 replies
Question marked as Top-ranking reply

May 5, 2022 2:10 AM in response to sola12

If you already tried (to no avail) these steps:

Charge your device for half an hour, then, keeping it charged, try a "forced" restart of your iPad, using these instructions:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, it might be a hardware (battery? screen? other internal component?) failure, but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you contact Apple Support, using this link:--> Get Support, or make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

iPad air 3 blank screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.