I got refunded for my MacBook in which status is “Shipped” and “On the way”

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Level 1

5 points

I got refunded for my MacBook in which status is “Shipped” and “On the way”

I bought a Macbook Air 2 weeks ago and only yesterday the status changed to “Shipped” (They took a long time to process it due to public holiday), then suddenly this morning I saw in my bank account that I got refunded (I think they’re from Apple since its the same amount as the Macbook but if its not then my bad 😅) even though the item status is “Shipped” and “On the way” and I already received the invoice. What should I do? Am I obligated to pay after the Macbook arrives or can I keep the money and the item?

Posted on May 5, 2022 9:20 PM

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Answer 1

Top-ranking reply

TheLittles

Level 10

195,244 points

May 5, 2022 9:36 PM in response to dktmakr

dktmakr Said:

"I got refunded for my MacBook in which status is 'Shipped' and 'On the way': [...]What should I do? Am I obligated to pay after the Macbook arrives or can I keep the money and the item?"

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Contact Apple Support:

Frankly, be honest about it, and pay it off. If things are not showing up as they should, then you should contact Apple Support, asking the Apple Rep to update the status. Provide them with the order number when calling, and perform a screensharing session, if you want o show them what you are seeing on your screen about this order.

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Proceed from there as necessary
Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)