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mschroder1 Author

Level 1

4 points

Face ID is disabled

I have got the latest software update and I’ve reset the phone twice. How can I fix this

Posted on May 5, 2022 11:53 PM

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Top-ranking reply

Level 8

39,497 points

Posted on May 6, 2022 12:00 AM

If you have already updated the phone, and you still get the message there is a hardware issue requiring service

See:

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

What to do next

1. Update your iPhone or iPad to the latest version of iOS or iPadOS.

2. If you still can't enroll your face or unlock your device with Face ID, take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.

Good Luck!

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Top-ranking reply

Level 8

39,497 points

May 6, 2022 12:00 AM in response to mschroder1

If you have already updated the phone, and you still get the message there is a hardware issue requiring service

See:

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

What to do next

1. Update your iPhone or iPad to the latest version of iOS or iPadOS.

2. If you still can't enroll your face or unlock your device with Face ID, take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.

Good Luck!

Reply

Face ID is disabled

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