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I have an Apple iMac 24 from 2021 with latest OS upgrades. When turned on, the wireless keyboard does not allow me to type in my password, so I am completely locked out - though the mouse connects fine. The keyboard is fully charged but there is no other way of connecting it. I’ve tried restarting a number of times without effect. Is there a way of fixing this on one of the latest machines?
iMac 21.5″, macOS 10.13
The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!
1. Connect the USB keyboard and mouse to the computer.
2. Open System Preferences – Bluetooth
3. Un-pair the wireless keyboard and mouse.
4. Turn off Bluetooth
5. Restart the computer in Safe Mode per the directions in How to use safe mode on your Mac - Apple Support
6. Restart the computer normally.
7. Open System Preferences – Bluetooth
8. Turn on Bluetooth
9. Re-Pair the wireless keyboard and mouse.
10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.
The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!
1. Connect the USB keyboard and mouse to the computer.
2. Open System Preferences – Bluetooth
3. Un-pair the wireless keyboard and mouse.
4. Turn off Bluetooth
5. Restart the computer in Safe Mode per the directions in How to use safe mode on your Mac - Apple Support
6. Restart the computer normally.
7. Open System Preferences – Bluetooth
8. Turn on Bluetooth
9. Re-Pair the wireless keyboard and mouse.
10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.
Thanks for fast response. Much appreciated. Unfortunately safe mode takes me to the need to log in again, so I guess it means a hunt in the attic for an old USB keyboard as you suggest. I have an adapter for the FireWire ports on this machine so should be able to try it out. Have to take a break but thought I should thank you first.
Really helpful! Finally managed to get new thunderbolt to usb connectors and retrieve old usb keyboard and mouse from the loft. A day spent reading old fashion books. Very grateful indeed for the advice.
Please use the USB keyboard as instructed.
Your welcome.
IMac keyboard not connecting
